Terms and conditions for Wi-Fi access at Hilton hotels
Important information:
This document sets out the terms and conditions for the provision of BT Wi-Fi service at Hilton hotels. Your agreement with us for the provision of this service is made up of the following terms (each including any other document or information we refer to in those terms):
- These terms and conditions
- Any relevant Special Offer Terms;
If any of these documents contradict each other, the terms will prevail in the order set out above.
Back to topWhat we provide:
1. In consideration of you accepting these terms and conditions, paying for access or being given access to the service, we agree to provide you with the service and this gives you:
- the ability to access the internet and send and receive data through our wireless broadband network and through the internet using wireless technology from a designated site with access points for the service (a hotspot);
- helpdesk services; and
- any other facilities that we agree to provide under your agreement.
2. The service we provide to you under these terms is for business and consumer use.
Back to topIf you are entitled to free Wi-Fi (e.g. Hilton HHonors customers or conference guests)
3. If you are entitled to use the service for free because you are a Hilton HHonors customer or you have been given a password to access the service, then the service starts when you access it using the “Connect” or similar button on one of the relevant log-on pages, or when you enter the correct password when logging on at the hotel with your mobile device or personal computer. The length of time that you will be allowed to access the service free of charge at a hotspot may vary.
4. Your agreement ends when the service you receive ends. You may cancel your agreement with us by logging out of the service. If you are a Hilton HHonors customer, then logging out does not end your Hilton HHonors membership unless you are notified by Hilton. For more information on the terms of your Hilton HHonors membership see www.hhonors.com.
Back to topIf you are paying for access to the service
5. You may pay for access to the service through your hotel room bill or by selecting a credit card payment option on the relevant log on page presented to your mobile device or personal computer at the hotel by following the online instructions.
6. You may access the service through an existing BT account or roaming partner account, which you have paid for in advance of your visit to the hotel. If you do this, your internet access will be subject to the terms and conditions of your BT voucher or subscription, or the terms of your roaming account provider.
7. Your service begins when you use the “Connect” or similar button, which is presented to your mobile device or personal computer after you have paid or entered your BT or roaming account details in accordance with the online instructions.
8. Your agreement ends when either the service you receive ends or, where you are a BT or roaming account holder, when your account ends.
Back to topUsing the service
9. If the service at a hotspot requires a login password in order to access it, then it is your responsibility to obtain it from your host at the hotspot.
10. The service does not include:
- connection from our network to any customer network;
- any services when you are connected to the internet;
- providing you with any computer equipment to access the service or the internet.
11. The service may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
12. We will provide a telephone helpdesk. Details of this are available on the BT Wi-Fi website. If we think that a fault you have reported does not relate to our service we will tell you when you call us.
13. You agree to get any permission needed from someone else if you want to use the service in any country in which this is necessary. This includes the UK.
14. You accept that we have no control over the information transmitted via the service and that we do not examine the use to which you put the service or the nature of the information you send or receive. We have no obligation to compensate you for such information and such use.
15. At selected Hilton hotels you can agree to register your wireless enabled device. Registration will allow BT to record your WLAN MAC address and then use it to auto-connect your device, whenever your device connects to our WLAN equipment at a participating hotspot. The MAC address will be held by BT for a period of no more than 13 months from when the registered device was last seen at a participating Hilton hotel, unless you specifically de-register from the service during that time period.
16. We cannot guarantee access to any hotspot for you to use the service, or guarantee that service will continue to be available from any hotspot.
17. You must not use the service or allow the service to be used:
- in any way which breaks any law or the conditions of any licence or rights of others, or our acceptable use policy which we may amend from time to time. You may find this at http://www.btwifi.com/terms-and-conditions/acceptable-use-policy.jsp.
- to make offensive, indecent, menacing, nuisance or hoax calls or to cause annoyance, inconvenience or needless anxiety;
- to send, knowingly receive, upload, download, or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing; or
- in any way that we reasonably think is, or is likely to, adversely affect how we provide the service to you or any of our customers.
We take the types of misuse described in this paragraph 16 very seriously, and you agree to take all reasonable steps to make sure that it does not happen. If we reasonably believe you have misused the service, we may take immediate action to suspend the service or end your agreement with us without telling you first, even if you were not aware that your service was misused.
18. You agree that any content, software or other copyright material is supplied to you for your own private or business use only. You must not copy, modify or publish such material or resell, transfer or supply it to any other person or permit any other person to do these things.
19. You are responsible for making sure any equipment you use to access the service is:
- suitable for use with the service;
- adequately protected against external threats including but not limited to viruses, worms, trojans; and
- meets any instructions for its use.
20. If you are a business customer you also accept that the service depends on your communications network (including any local area network and intranet) being suitable.
21. If you use the service to access content or software owned or licensed by others who ask you to accept their terms of use, you must keep to these terms.
22. You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in a way that breaks paragraphs 17, 18 and 21 of these general terms, or any other term of this agreement. We will tell you of such claims or legal action and update you on their progress. We will consider any representations you want to make.
Back to topSecurity
23. The service does not prevent you from having extra security e.g. firewalls on your equipment or customer networks.
24. Due to the nature of the service, you accept that we cannot guarantee the security of the service against unlawful access or use. You should make sure that you have adequate security to prevent unlawful access to or use of the service, access to your computing equipment or disclosure of confidential information.
25. You accept that we do not guarantee the integrity, authentication and confidentiality of the information, files and data (including credit card PIN) you may wish to exchange over the internet.
26. If you are supplied with a login password to access the service either by BT or a host at the hotspot then you must take all necessary steps to keep that password confidential and secure, use it properly and not exchange, transfer or sell that password to any third party
Back to topOther things we may need to do
27. We may monitor and record calls made to the helpdesk. We do this for training purposes and to improve the quality of our helpdesk.
28. Occasionally, for operational reasons we may have to:
- interrupt the service and if we do so, we will restore it as quickly as we can;
- change the code or access numbers;
- make minor changes to certain technical specifications, including data-transfer limits associated with the service; or
- change the login password or disable the password login if a password is required for the service at a specific hotspot
Our responsibility to you
29. We accept responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence. We will not limit this responsibility.
30. Unfortunately, we cannot guarantee that the service will never be faulty.
31. Unless these terms and conditions say otherwise, we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
32. We do not guarantee that the service will be compatible with your equipment, any software that you may use or your communications network. We cannot guarantee performance of the internet or that you will be able to use the internet. Using the internet is at your own risk.
33. Except as described in paragraph 28 we will not pay you more than £3,000 for any one incident and £6,000 in compensation (even if we have been negligent) in any 12-month period. We will only pay the amounts mentioned in this paragraph 32 for direct losses you have suffered that are reasonably foreseeable.
34. If you are a consumer, nothing in paragraphs 27 to 31 affects your rights under the law relating to faulty or wrongly described service.
Back to topMatters beyond our reasonable control
35. Sometimes we may be unable to do what we have agreed because of something beyond our reasonable control. This could include very severe weather. In these cases, we do not accept responsibility for what has happened.
Back to topIf you break this agreement
36. Other than for serious misuse described in paragraph 16 we will normally give you an opportunity to put matters right within a reasonable time if you break this agreement.
37. However, if you do not do so, we may suspend or end this agreement for the service. We may also suspend the service or end this agreement for the service if you break this agreement you have with us and do not put matters right within a reasonable time. If we suspend the service or end this agreement for the service, we will tell you what needs to be done before we reinstate it.
Back to topResolving disputes
38. We will try to work through any disputes that you may have with us. However, if we cannot do this, you may refer the matter to any relevant dispute resolution service. Details of these, and of how to refer a dispute, are set out in our code of practice for residential customers and small businesses available on www.bt.com or any other website we may tell you.
Back to topOther things we need to tell you
39. If you are using the service in the United Kingdom your agreement is between you and British Telecommunications plc, and if you are in the Republic of Ireland your agreement is between you and BT Communications Ireland Ltd.
40. We both agree that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
41. Your agreement with us is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.
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