Help
What is Wi-Fi?
Wi-Fi is a great way to connect your wireless device to the internet without needing a phone line. Devices such as laptops, smart phones and tablets can be used to get online when you’re away from home or your office.
BT provides Wi-Fi in public places (hotspots) such as airports, hotels, coffee shops, motorway service stations and city centres. This includes Hilton Worldwide hotels across the UK and Ireland so you can connect to the internet during your stay.
Back to topHow do I connect to the Wi-Fi signal in a Hilton Worldwide hotel?
Using your wireless-enabled laptop, tablet or mobile device, select the ‘hhonors’, ‘BTOpenzone’, or “BTWiFi” network connection. Then open your web browser and the hotel log in page will appear. If it doesn’t, just type www.btwifi.com into your browser’s address bar.
Back to topHow do I log in to Wi-Fi at Hilton Worldwide hotels?
You can pay for and access Wi-Fi in a variety of ways:
- Charge Wi-Fi access to your guest room and your device will automatically connect to the Wi-Fi service for the duration of the access period you’ve purchased
- Get free Wi-Fi access if you’re a Hilton HHonors loyalty member and have booked direct
- Obtain a free access code at Hampton by Hilton and Hilton Garden Inn – ask at reception for further information
- Pay for Wi-Fi access by credit or debit card
- Log in with a conference or event username and password – ask at reception for further information
- Log in with an existing voucher, BT account, or roaming partner account
I’ve bought Wi-Fi access for 5 days, when will it run out?
Access starts from when you first log in and lasts for the period purchased i.e. 1 hour, 1 day (24 hours), 5 days or 7 days. You can log in and out as many times as you like during this period. If you’ve charged Wi-Fi access to your guest room, you won’t have to manually log back in each time, because your device will automatically connect whenever you come in range of the hotel’s Wi-Fi signal.
Back to topCan I use the Wi-Fi access I’ve purchased here at other Hilton Worldwide hotels?
If you chose to charge Wi-Fi access to your room, you’ll only be able to use the Wi-Fi at the hotel where you purchased the service. If you paid by credit or debit card, your username and password can be used at any Hilton hotel in the UK and Ireland.
Back to topI’ve forgotten my password, what should I do?
If you gave us your UK mobile telephone number when you made your purchase, we can text (SMS) you a free password reminder now.
Go to password reminderIf we can’t text you your password because we haven’t got your mobile number, call us on Freephone 00800 0234 0234* or from a mobile 0330 123 3000** and we’ll reset it for you.
* This is an international Freephone number from a BT landline but charges apply from a mobile
** Calls to this number are charged at the same rate as calls to a national geographic number by your mobile provider. Calls to this number are free from telephones in Hilton Worldwide hotel guest rooms
Back to topI chose to charge Wi-Fi access to my room, but my device won’t connect. What should I do?
Please call or visit the hotel reception.
Back to topIf I choose to charge Wi-fi access to my room, how many devices can I connect at one time?
You can connect up to five devices at any one time. If you want to connect a sixth, you’ll need to deregister one of the other devices first. Just follow the ‘deregister’ instructions on the web page you see after connecting. If you experience any difficulties, please call or visit the hotel reception.
Back to topWhat is a Wi-Fi access code?
Access codes are allocated by the hotel reception when you check in at a Hampton by Hilton or Hilton Garden Inn. Please ask at reception for further details.
Back to topHow secure is BT wireless broadband?
To help make sure you receive a safe and reliable service, BT Wi-Fi encrypts your account details at log in. We also advise you use up to date firewall and anti-virus software to guard against any attacks, and we strongly recommend you use a virtual private network (VPN). This protects your data from being intercepted.
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