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Help with BT Wi-Fi
You can buy a monthly subscription to get regular access to BT Wi-Fi hotspots, or a voucher for short-term access here Buy wi-fi access | BT Wi-fi (btwifi.com)
Alternatively, BT Broadband and BT Mobile customers receive unlimited free access to the BT Wi-Fi network.
BT Broadband customers can find out more information about using BT Wi-Fi elsewhere in this help section.
For BT Mobile customers, in order to access this service, you must download the BT Wi-Fi app as directed during the set up process for the BT Mobile app. Download it here:
First, connect to the BT Wi-Fi network.
A BT Wi-Fi SSID (network name) will appear in your device's available wireless networks list when you're in range of a hotspot. You can find your nearest hotspot here: Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.com)
On your mobile device:
- Select the Settings icon on your device
- Select Wi-Fi (or Wireless & Networks) from the Settings menu
- Make sure Wi-Fi is turned on
- From the list of available networks choose BTWi-fi or _BTWi-fi
- Once connected, you are on the BT Wi-Fi network
On your desktop - click the wireless icon at the bottom right of the screen and select BTWi-fi or _BTWi-fi from the drop-down menu.
Secondly, once connected to the BT Wi-Fi network, you're ready to login to your closest BT Wi-Fi hotspot and start using the internet. To login to a hotspot:
- Once you join the BT Wi-Fi network (steps above), a browser window will appear. If it doesn't, open your browser and type 'www.btwifi.com' into your browser's address bar.
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If you're an existing customer with an access account click the 'log in now' button and you'll be presented with 3 options in the drop down menu.
- BT Wi-Fi — Use this if you're an existing BT Wi-Fi voucher or subscription customer
- BT Broadband — Use this if you're an existing BT Broadband customer
- BT Business Broadband — Use this if you're an existing BT Business Broadband customer
If you're not already one of these customers, you have the option to purchase one of our voucher products.
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You are now online and can start browsing.
On desktop or tablet devices, a new web browser window may open confirming you're connected. Minimise, rather than close, the web browser window - now you're ready to browse the internet.
Most BT Broadband customers are automatically registered for BT Wi-Fi, unless you've opted out. You can get online at a BT Wi-Fi hotspot using your BT ID and password.
BT Business Broadband customers can find answers to most questions about their free wi-fi access here: How do I use BT Wi-Fi?| WiFi | BT Business (custhelp.com)
If you have forgotten any of your BT Broadband details, you can reset them here:
| BT Broadband for home | |
| BT Broadband for business |
Forgot password Forgot username |
To access this service, you must download the BT Wi-Fi app as directed during the set-up process for the BT Mobile app. Download it here:
| BT Wi-Fi login | |
| BT Broadband for home | |
| BT Broadband for business |
Forgot password Forgot username |
Additional FAQs
You can use your BT Wi-Fi voucher or subscription, BT Broadband or BT Mobile access at all BT Wi-Fi hotspots (this means you can log in where you see any BTWi-fi or _BTWi-fi signal).
Find your nearest BT Wi-Fi hotspot here: Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.com)
Yes. BT Broadband and BT Mobile comes with free unlimited wi-fi minutes. If you aren't a BT Broadband or BT Mobile customer, you can buy BT Wi-Fi access now via a voucher or subscription Buy wi-fi access | BT Wi-fi (btwifi.com)
To find out more about BT Broadband go to bt.com/broadband for your home, or business.bt.com for your business. To find out more about BT Mobile go to bt.com/mobile.
You can pay by credit/debit card or PayPal. You pay for vouchers when you order them. You pay your BT Wi-Fi subscription in arrears.
To end your session on the internet click on the 'log out from BT Wi-Fi button' link to disconnect.
(Important note about logging out)
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account will automatically log-out due to inactivity after 15 minutes.
If you're unable to log back into your account, please contact us on 0800 022 33 22* for assistance.
*Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.
If you accidentally lose the web browser window confirming your connection, just type https://www.btwifi.com:8443/home into your address bar and the window will open.
Tip: we suggest you bookmark this web page or add it to your favourites so you can easily find it again, should you need it.
The first step to using any company network is to connect and login to your nearest BT Wi-Fi hotspot as outlined above.
Once online, connecting to your company's network will depend on the specific IT set-up of your organisation. In some cases, you will not need to do anything further, but if your organisation operates a virtual private network (VPN), you will need to minimise your browser and launch the VPN to access your company network.
Please note: We're happy to help you connect to BT Wi-Fi, but you'll need to talk to your company's IT people about your corporate VPN.
When you've finished: you should quit your VPN first and then log out of BT Wi-Fi before closing your browser.
Note: You must log out correctly, otherwise your account will stay open and you'll have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
To help make sure you receive a safe, reliable and robust service, BT Wi-Fi encrypts your account details at login. We also advise you make sure you have up to date firewall and anti-virus software to guard against any attacks and we strongly recommend you consider using a virtual private network (VPN), which protects your data from being intercepted. You'll find the option to disable cookies via your internet browser options. However please note that some websites may not support this function.
Visit our security section to read more about the things you can do to be even safer online.
When connected to a BT Wi-Fi hotspot, the speed you experience will depend on several factors. These include the device you're using, how many other people are connected, how far from an Access Point you are and also the network speed in the particular venue you are in. In all cases, the speed you experience should be suitable to complete most online functions.
No. Wi-fi is perfect for uploading or downloading large files at high speed. Use is based on time rather than data transfer amount. But please remember that if you're sending an email, your recipient's email account may limit the amount of data accepted. We suggest that you limit emails and attachments to 10MB. A Fair Use Policy may apply.
Yes. You can connect up to 3 devices at any one time on a voucher and up to 5 devices on a subscription.
You can read more about technical details and wireless standards here.
